Curain Healthcare Services

Terms & Conditions

Last updated: August 31, 2026

These Terms & Conditions govern your use of the website of Curain Healthcare Services LLC, doing business as SYNERGY HomeCare of Clifton-Secaucus ("we," "us," "our"), located at www.curain.org.

Use of This Website

The content on this website is provided for general information about our home care and related services. It is not medical advice. Engagement of our services is governed by a separate written service agreement.

Intellectual Property

The content, branding, and design of this website belong to Curain Healthcare Services LLC or its licensors and may not be reproduced without permission.

Disclaimer and Limitation of Liability

This website is provided "as is." To the fullest extent permitted by law, we disclaim all warranties regarding the website and are not liable for damages arising from its use.

SMS / Text Messaging Terms

  1. Program description. SYNERGY HomeCare of Clifton-Secaucus sends informational text messages to coordinate home care services: follow-up messages to clients when a caregiver could not reach them by phone before a first visit, missed clock-in or clock-out notifications to caregivers, and upcoming-shift confirmation requests to caregivers. Replies to these messages are reviewed by our office team. This is not a marketing program; we do not send marketing or promotional texts.
  2. Consent and enrollment. Clients and authorized representatives agree to receive these messages at intake through our service agreement, signed electronically. Caregivers agree through the electronically signed employment agreement and onboarding documents. We text only phone numbers provided directly to us by the recipient. The exact language each person signs appears in the How We Collect Consent section below. Consent is not a condition of receiving services.
  3. Message frequency varies with your care or work schedule.
  4. Cost. Message and data rates may apply according to your mobile carrier plan. SYNERGY HomeCare of Clifton-Secaucus does not charge for text messages.
  5. Opting out. Reply STOP to any message to cancel. You will receive a single confirmation of your opt-out and no further messages unless you re-subscribe. You can re-enroll by replying START or contacting the office. Opting out of texts does not affect your care services — we will coordinate with you by phone call instead. Caregivers who opt out of texts will be contacted by phone and should contact the office to arrange how they will stay reachable for shift coordination.
  6. Help. Reply HELP to any message, call (862) 401-2233, or email info@curain.org.
  7. Carriers. Mobile carriers are not liable for delayed or undelivered messages.
  8. Service provider. Messages are transmitted on our behalf by Neovexa Inc, our communications platform provider, using the Twilio messaging platform.
  9. Privacy. Our Privacy Policy describes how your information is collected and used. Mobile numbers and SMS consent data are never shared with third parties for marketing or promotional purposes.

How We Collect Consent

We collect express written consent electronically, before any message is sent. At service intake, clients or their authorized representatives electronically sign the client service agreement; at hiring, caregivers electronically sign the employment agreement and onboarding documents. Each electronic signature is captured through DocuSign with a timestamped audit trail, which we retain as our record of consent. We never purchase, rent, or scrape phone numbers.

Client service agreements state:

Consent to Calls and Text Messages. SYNERGY HomeCare of Clifton-Secaucus (Curain Healthcare Services LLC) uses text messages and telephone calls as its standard way of coordinating care. By providing my mobile phone number below and initialing here, I agree that the agency may contact me at that number by telephone call and text message (SMS) — including calls and texts sent using automated technology, and calls using prerecorded or artificial voice — for care coordination purposes such as: introducing my assigned caregiver before a first visit, confirming or following up on scheduled visits, and service-related questions. Message frequency varies. Message and data rates may apply. I may opt out of text messages at any time by replying STOP to any message, and may opt out of automated calls by telling any staff member or contacting the office. For help, reply HELP to any message, call (862) 401-2233, or email info@curain.org. Consent is voluntary and is not a condition of receiving services; if I opt out of one contact method, the agency will use another agreed method instead. The agency's SMS Terms (www.curain.org/terms) and Privacy Policy (www.curain.org/privacy) apply. My phone number and this consent will not be shared with third parties for marketing purposes.

Caregiver employment and onboarding documents state:

Work Communications Policy — Notice and Acknowledgment. SYNERGY HomeCare of Clifton-Secaucus (Curain Healthcare Services LLC) uses text messages (SMS) and telephone calls — including messages and calls sent using automated technology and calls using prerecorded or artificial voice — as its standard method of work coordination, including upcoming-shift confirmation requests, missed clock-in or clock-out notifications, and scheduling follow-ups. Work-related telephone calls may be recorded for quality assurance and documentation. By providing my mobile phone number below and signing, I acknowledge this policy and agree, as a condition of my employment, to receive these communications at that number and to keep the agency informed of any change to my number. Message frequency varies with my work schedule; message and data rates may apply. I understand that mobile carriers honor STOP requests to halt automated text messages, and that if I stop text messages I must immediately contact the office at (862) 401-2233 to arrange an alternative way to remain reachable for shift coordination, as remaining reachable is a requirement of my role. For help with messages, reply HELP, call the office, or email info@curain.org. The agency's SMS Terms (www.curain.org/terms) and Privacy Policy (www.curain.org/privacy) apply. My phone number will not be shared with third parties for marketing purposes.

Changes to These Terms

We may update these terms from time to time; the current version is always available at this URL, with the "Last updated" date reflecting the most recent revision.

Governing Law

These terms are governed by the laws of the State of New Jersey.

Contact

SYNERGY HomeCare of Clifton-Secaucus (Curain Healthcare Services LLC)
2 Broad St, Suite 609, Bloomfield, NJ 07003
(862) 401-2233 · info@curain.org