Terms & Conditions
Last updated: September 2, 2026
These Terms & Conditions govern your use of the website of Curain Healthcare Services LLC, doing business as SYNERGY HomeCare of Clifton-Secaucus ("we," "us," "our"), located at www.curain.org.
Use of This Website
The content on this website is provided for general information about our home care and related services. It is not medical advice. Engagement of our services is governed by a separate written service agreement.
Intellectual Property
The content, branding, and design of this website belong to Curain Healthcare Services LLC or its licensors and may not be reproduced without permission.
Disclaimer and Limitation of Liability
This website is provided "as is." To the fullest extent permitted by law, we disclaim all warranties regarding the website and are not liable for damages arising from its use.
SMS / Text Messaging Terms
- Program description. SYNERGY HomeCare of Clifton-Secaucus sends informational text messages to coordinate home care services: follow-up messages to clients when a caregiver could not reach them by phone before a first visit, missed clock-in or clock-out notifications to caregivers, and upcoming-shift confirmation requests to caregivers. Replies to these messages are reviewed by our office team. This is not a marketing program; we do not send marketing or promotional texts.
- Consent and enrollment. Consent is collected on a separate, optional, declinable section of our client service agreement (for clients and authorized representatives) and of our caregiver employment agreement (for caregivers), each signed electronically. The section offers Yes and No checkboxes and may be left blank — the agreement can be signed, and services received or employment begun, without it. Consent is not a condition of receiving services or of employment. We text only phone numbers provided directly to us by recipients who chose Yes. The exact language each person sees appears in the How We Collect Consent section below.
- Message frequency varies with your care or work schedule.
- Cost. Message and data rates may apply according to your mobile carrier plan. SYNERGY HomeCare of Clifton-Secaucus does not charge for text messages.
- Opting out. Reply STOP to any message to cancel. You will receive a single confirmation of your opt-out and no further messages unless you re-subscribe. You can re-enroll by replying START, YES, or UNSTOP, or by contacting the office. Opting out of texts does not affect your care services — we will coordinate with you by phone call instead. For caregivers, opting out has no effect on employment, assignments, or hours; the agency will coordinate shifts by telephone call instead.
- Help. Reply HELP to any message, call (862) 401-2233, or email info@curain.org.
- Carriers. Mobile carriers are not liable for delayed or undelivered messages.
- Service provider. Messages are transmitted on our behalf by Neovexa Inc, our communications platform provider, using the Twilio messaging platform.
- Privacy. Our Privacy Policy describes how your information is collected and used. Mobile numbers and SMS consent data are never shared with third parties for marketing or promotional purposes.
How We Collect Consent
We collect express written consent electronically, before any message is sent. Consent is a separate, optional section within our client service agreement and caregiver employment documents. It presents Yes and No checkboxes, is left blank by default, and each document can be signed and completed without it. Declining or leaving it blank does not affect services or employment. Each completed consent is captured through DocuSign with a timestamped audit trail, which we retain as our record of consent. We never purchase, rent, or scrape phone numbers.
Client service agreements state:
OPTIONAL CONSENT TO TEXT MESSAGES AND AUTOMATED CALLS
This section is optional. You may sign this Service Agreement and receive all services without completing it. Choosing not to consent, or later withdrawing consent, will not affect your services, your care plan, your schedule, or your rates. Leave this section blank if you do not wish to receive text messages.
☐ Yes. I consent to receive text messages (SMS) and automated or prerecorded telephone calls from SYNERGY HomeCare of Clifton-Secaucus at the mobile number below, for care coordination: introducing my assigned caregiver before a first visit, confirming or following up on scheduled visits, and service-related questions.
☐ No. Do not send me text messages or automated calls. Contact me by direct telephone call instead.
Message frequency varies. Message and data rates may apply. I may opt out at any time by replying STOP to any message, or by telling any staff member or contacting the office, with no effect on my services. For help, reply HELP, call (862) 401-2233, or email info@curain.org. The agency's SMS Terms (www.curain.org/terms) and Privacy Policy (www.curain.org/privacy) apply. My mobile number and this consent will not be shared with third parties for marketing purposes.
Caregiver employment and onboarding documents state:
WORK COMMUNICATIONS — POLICY AND OPTIONAL TEXT MESSAGE CONSENT
Reachability policy. Remaining reachable for shift coordination is a requirement of the caregiver role. The agency will contact you about schedules, assignments, and time-sensitive matters, and you must keep the agency informed of your current telephone number. The agency reaches caregivers by direct telephone call. Work-related telephone calls with the office may be recorded for quality assurance and documentation.
Text message consent is optional and separate. The section below is not a condition of employment. You will be hired, scheduled, and assigned shifts whether or not you consent, and you may withdraw consent at any time with no effect on your employment, your assignments, or your hours. Leave this section blank if you do not wish to receive text messages.
☐ Yes. I consent to receive automated work-coordination text messages (SMS) from SYNERGY HomeCare of Clifton-Secaucus at the mobile number below: upcoming-shift confirmation requests, missed clock-in or clock-out notifications, and scheduling follow-ups.
☐ No. Do not send me text messages. Contact me by telephone call instead.
Message frequency varies with my work schedule. Message and data rates may apply. I may opt out at any time by replying STOP to any message, with no effect on my employment; the agency will then coordinate with me by telephone call. For help, reply HELP, call (862) 401-2233, or email info@curain.org. The agency's SMS Terms (www.curain.org/terms) and Privacy Policy (www.curain.org/privacy) apply. My mobile number will not be shared with third parties for marketing purposes.
Changes to These Terms
We may update these terms from time to time; the current version is always available at this URL, with the "Last updated" date reflecting the most recent revision.
Governing Law
These terms are governed by the laws of the State of New Jersey.
Contact
SYNERGY HomeCare of Clifton-Secaucus (Curain Healthcare Services LLC)
2 Broad St, Suite 609, Bloomfield, NJ 07003
(862) 401-2233 · info@curain.org